Policies 

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CANCELLATION POLICY

Mountain Meadow Therapeutics reserves the right to withhold a 48 hour cancellation policy for in-office appointments. If you happen to cancel within the 48 hour window you will be responsible for 100% of your appointment cost. If you have prepaid you will forfeit that money as your ‘cancellation fee’. If you have a package, one of those massages will be deducted from your packages instead of being charged. This is due to high demand especially for ‘prime times’ such as evenings and weekends. Please let me know as soon as you can if you are unable to attend your appointment. If your appointment is a no call, no show, you will be charged 100% of the appointment cost, no exceptions.

 

Mountain Massage Experiences: Failure to reschedule or cancel within one week (7 days) of your appointment will result in your deposit being held by Mountain Meadow Therapeutics. You will forfeit your 20% deposit used to reserve your spot and block off that time. I take these experiences seriously. Please don’t waste either of our time. Again, emergencies happen and we understand that. In case of an emergency cancellation, contact us.

NO CALL, NO SHOW POLICY

Failure to show up for any appointment and notify Mountain Meadow Therapeutics of a late cancellation OR you are MORE THAN 15 MINUTES LATE will be considered a no call, no show and be responsible for 100% of the appointment cost. If you have prepaid you will forfeit that money as your ‘cancellation/no-show fee’. If you have a package, one of those massages will be deducted from your packages instead of being charged. This is due to high demand especially for ‘prime times’. Please let me know as soon as you can if you are unable to attend your appointment. If your appointment is a no call, no show, you will be charged 100% of the appointment cost, no exceptions.

SICK POLICY

If a session needs to be cancelled due to Covid 19 or any other sickness, please notify Mountain Meadow Therapeutics as soon as you feel symptoms come on. MMT has a 48 hour late cancellation policy due to high demand. Please recognize that by late cancelling you put someone’s income in jeopardy. In the instance of sickness, I will do my best to work with you on finding a replacement for the spot or you have the option to gift your massage to someone else (if canceling within the 48 hour window). We understand sickness can set on quickly, and we aren’t here to add more stress. Stay home if you’re feeling ill and we will do our best to work with you.

Mountain Meadow Therapeutics completes weekly cleaning regimens throughout the building to make sure our facility is always a safe, clean, welcoming space. Doorknobs and several high traffic surface areas are cleaned daily.

HEPA grade air purifiers are in the massage room and run on high. Floors, bathroom, and other contact areas are cleaned weekly. MMT uses earth/eco friendly cleaning solutions (when possible) to clean our studio and promote environmentally friendly practices whenever possible.

REFUND POLICY

Applies to packages, gift certificates, prepaid massages: Refunds are not something any business wants to see. We understand things come up and we always want to work with you. If for some reason we cannot work it out, we look at 2 things. Does the service/package have an expiration? If so, when? Second, how long ago was the service/package purchased? If within a reasonable amount of time, we will happily issue a refund depending on the expiration date. After the expiration date NO refund will be issued. Issuing refunds is hard for businesses that don’t have investors fueling their costs. Please have full confidence before purchasing services and/or packages. After the expiration date, NO appointments, packages or gift certificates will be refunded, no exceptions. ALL packages, gift certificates and prepaid massages expire after 6 months unless otherwise stated.

SOCIAL MEDIA POLICY

Having photos/videos as a small business helps us promote ourselves in todays marketing, especially with the majority of visibility coming from places such as Facebook, Instagram and the internet.

Mountain Meadow Therapeutics reserves the right to use any photos and/or videos taken from any session solely for marketing and promotion purposes. Photos remain professional and identities kept safe unless asked to be “tagged” or “featured” by the client themselves.

PRIVACY POLICY

Information relating to you and your session will never be shared with anyone including third party sources. I use the booking system Squarespace/Acuity and have a website through Wix. Although they have their own policies listed on their websites, your information will never be shared by MMT. Mountain Meadow Therapeutics LLC should never contact you through ANY other third party sites, persons and should be reported if so. We do not spam email or send legitimate mail to our clients. Only direct contact will be made by MMT to clients regarding your session. You will never be spammed nor harassed by MMT and their affiliates. Internal notes are kept on our clients pertaining to their health. Notes are used to keep track of history, major events, injuries/surgeries of clientele only.  These notes are never shared and required to be kept by licensed professionals per the state of Colorado and remain protected due to HIPPA law. All information pertaining to the client is considered confidential. We take this seriously.

YOGA CLASS CANCELLATIONS

Should a yoga class be canceled, clients will receive 100% of their money back. Clients shall be notified as soon as MMT has word that the class will be canceled.

HAVE A QUESTION?

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